IT Support & Network Management
Reliable technical support and network management to keep your business running smoothly. From troubleshooting to proactive monitoring, we've got you covered.
Up to 10 hours/month 📊 Up to 5 devices
- Remote technical support (unlimited tickets)
- System troubleshooting and repair
- Software installation and configuration
- Security updates and patch management
- Basic network monitoring
- Email and password support
- Technology consulting
- Weekly status check-ins
- Monthly system health report
- Response: Critical within 4 hours, others within 24 hours
Up to 20 hours/month 📊 Up to 15 devices
- Everything in Essentials, PLUS:
- 1 scheduled on-site visit per month (evenings/weekends)
- Proactive network monitoring and maintenance
- Automated backup verification
- Network security assessments
- Server management (if applicable)
- Vendor liaison and coordination
- Technology roadmap planning
- Asset tracking and inventory management
- Bi-weekly system health reports
- Network documentation and diagrams
- Response: Critical within 2 hours, high priority within 12 hours
Up to 40 hours/month 📊 Unlimited devices
- Everything in Professional, PLUS:
- Weekly on-site visits (scheduled maintenance)
- Full network infrastructure management
- Server administration and monitoring
- Cloud infrastructure management (Azure, AWS)
- Security compliance consulting
- IT policy and procedure documentation
- Strategic IT planning and budgeting
- Multi-location support coordination
- Real-time network monitoring dashboards
- Quarterly technology assessments
- Response: Critical within 1 hour, high priority within 4 hours
Marketing Management
Strategic marketing support to grow your business. From planning to execution, we help you reach your target audience effectively.
Up to 10 hours/month
- Monthly marketing strategy consultation
- Content calendar development
- Campaign planning and coordination
- Performance tracking and analytics
- Email marketing support (up to 500 contacts)
- Marketing automation assistance
- Monthly performance report (3-5 pages)
- Weekly progress updates
- Quarterly strategy recommendations
Up to 15 hours/month
- Everything in Standard, PLUS:
- Bi-weekly strategy sessions (2 per month)
- Advanced segmentation and targeting
- A/B testing implementation
- Marketing funnel optimization
- Conversion rate optimization consulting
- Bi-weekly performance reports
- Daily performance monitoring
- Competitor analysis reports (monthly)
- Custom analytics dashboards
Up to 25 hours/month
- Everything in Premium, PLUS:
- Weekly strategy sessions
- Dedicated account management
- Multi-channel campaign orchestration
- Advanced attribution modeling
- Executive-level reporting
- Full marketing automation suite integration
Social Media Management
Professional social media presence without the hassle. We create, schedule, and manage your content so you can focus on running your business.
Up to 2 platforms
- 12 posts per month (3 per week)
- 6 Stories/Reels per month
- Community management (15 hours/month)
- Content calendar creation
- Post design and copywriting
- Scheduling and publishing
- Comment and DM responses (Mon-Fri, business hours)
- Monthly analytics reporting
Up to 3 platforms
- 20 posts per month (5 per week)
- 12 Stories/Reels per month
- Community management (25 hours/month)
- Advanced content strategy
- Hashtag research and optimization
- Influencer identification
- Contest/giveaway management
- Competitor monitoring
- Bi-weekly performance reviews
Up to 5 platforms
- 30 posts per month (daily posting)
- 20 Stories/Reels per month
- Community management (40 hours/month)
- Full social media strategy
- Crisis management support
- Influencer partnership coordination
- Paid social coordination
- Weekly performance reviews
- Social listening and sentiment analysis
Local Advertising Management
Managed advertising campaigns that drive real results. We handle strategy, creation, optimization, and reporting while you pay ad spend separately.
Recommended ad spend: $300-$1,000/month 📊 Up to 2 platforms
- Campaign strategy and setup
- Ad copywriting and basic design
- Audience targeting
- Bid management
- Monthly optimization
- Monthly performance reporting
- Facebook/Instagram Ads OR Google Ads
Recommended ad spend: $1,000-$5,000/month 📊 Up to 3 platforms
- Everything in Starter, PLUS:
- Multi-channel strategy coordination
- Advanced audience segmentation
- A/B testing across campaigns
- Conversion tracking optimization
- Retargeting campaigns
- Weekly performance reviews
- Bi-weekly optimization
- Landing page optimization support
- Call tracking and attribution
Recommended ad spend: $5,000-$20,000/month 📊 Unlimited platforms
- Everything in Professional, PLUS:
- Full-funnel advertising strategy
- Advanced attribution modeling
- Creative testing frameworks
- CRM integration
- Weekly performance calls
- Dedicated account manager
- Real-time optimization
Note: Management fees above are separate from ad spend. You pay advertising platforms directly (minimum $300/month recommended).
Business Analytics & Reporting
Turn your data into actionable insights. We build custom dashboards and provide regular analysis to help you make better business decisions.
Up to 3 data sources
- Dashboard setup and maintenance
- Basic data analysis
- Monthly performance reporting
- Monthly consultation (30 minutes)
- Standard KPI tracking
- Live dashboard (Google Looker Studio)
- Monthly report (PDF, 3-5 pages)
- Monthly insights summary
Up to 6 data sources
- Everything in Essentials, PLUS:
- Advanced dashboard with custom visualizations
- In-depth data analysis and trend identification
- Predictive insights
- Bi-weekly reporting
- Bi-weekly consultation calls (30 minutes each)
- Custom metric tracking
- Multiple interactive dashboards
- Quarterly deep-dive analysis
- Executive summary presentations
Unlimited data sources
- Everything in Professional, PLUS:
- Complete analytics infrastructure
- Advanced statistical modeling
- Custom reporting automation
- Weekly performance reviews
- Dedicated analytics support
- Data strategy consulting
- Cross-functional analysis
- Executive dashboards with real-time updates
- Monthly executive presentations
- Quarterly strategic planning sessions
- Ad-hoc analysis (up to 5 requests/month)
Website Hosting & Maintenance
Fast, secure hosting with proactive maintenance. Your website stays online, updated, and performing at its best.
Up to 5 pages 📊 5GB storage 📊 25,000 monthly visitors
- Managed cloud hosting
- SSL certificate management and renewal
- Monthly security updates and patches
- 99.9% uptime target
- Daily automated backups (14-day retention)
- Up to 1 hour of content updates per month
- Email support during business hours
Up to 25 pages 📊 20GB storage 📊 100,000 monthly visitors
- Everything in Basic, PLUS:
- Daily automated backups (30-day retention)
- Up to 2 hours of content updates per month
- Performance monitoring and optimization
- CDN integration for faster load times
- Phone and email support
- Monthly performance report
- Enhanced hosting with caching
Unlimited pages 📊 50GB storage 📊 500,000 monthly visitors
- Everything in Standard, PLUS:
- Real-time uptime monitoring with instant alerts
- Up to 4 hours of content updates/maintenance per month
- Advanced security monitoring and malware scanning
- Database optimization and maintenance
- Staging environment for testing updates
- Priority support with 4-hour response time
- Quarterly site health review
- High-performance dedicated resources
Hardware Diagnostic & Repair Services
Professional hardware support with no markup on parts. You own everything we install, and we source components at the best price/quality ratio.
Diagnostic & Repair
- Diagnostic Fee: $100 - Full hardware diagnostic with detailed report (waived if repair is performed)
- Repair Service: $100/hour + parts at cost - Component replacement, troubleshooting, upgrades
- Parts Philosophy: No markup - you pay vendor directly and own all parts immediately
Setup & Installation
- Computer/Laptop Setup: $150 per device - OS installation, software setup, network configuration, data migration
- Server Hardware Setup: $300-$500 - Physical installation, configuration, testing, documentation
- Network Equipment: $100-$300 per device - Routers, switches, WiFi access points, printers
Upgrades
- RAM Upgrade: $75 + parts - Compatibility verification, installation, testing
- Hard Drive/SSD Upgrade: $100 + parts - Installation, OS migration, data transfer
- Component Replacement: $100/hour + parts - Power supplies, graphics cards, motherboards, cooling systems
Maintenance & Other Services
- Computer Cleaning: $75 per device - Deep cleaning, dust removal, thermal paste replacement
- Bulk Deployment (5+ devices): Discounted rates - 33-50% off per-device setup costs
- Emergency Same-Day/Next-Day: +$150 rush fee - Available when parts are locally available
What's NOT Included: Warranty claims (we assist with coordination), liquid damage repair, laptop screen repairs, soldering/microelectronics, game consoles, mobile phone/tablet hardware, data recovery from physically failed drives (we can refer to specialists).
Custom Software Development
Purpose-built applications that solve your specific challenges. Clean, efficient code tailored to your workflow, with source code delivered upon final payment.
Project-Based Development
2-4 weeks timeline
- Simple business websites (5-10 pages)
- Landing pages with forms
- Basic web applications
- Simple integrations
- Automation scripts
- Includes: Source code, basic documentation, 1 revision round, 30-day warranty
4-8 weeks timeline
- Complex websites (10-25 pages)
- Web applications with databases
- API development and integration
- Custom dashboards
- E-commerce solutions (simple)
- Chrome/Firefox extensions
- Includes: Complete source code, user & technical documentation, 2 revision rounds, 60-day warranty, training session
8-16+ weeks timeline
- Enterprise web applications
- Complex integrations (multi-system)
- Custom CRM/ERP systems
- SaaS platforms
- Mobile-responsive web apps
- Advanced automation systems
- Includes: Enterprise-grade application, complete documented source code, comprehensive documentation, unlimited revisions during development, 90-day warranty, team training, ongoing support option
Hourly & Retainer Development
- Hourly Development: $100/hour - 5-hour minimum for bug fixes, small features, consulting, code reviews
- Maintenance Package: $400/month - Up to 5 hours for bug fixes, updates, security patches, monthly check-ins
- Active Development: $1,500/month - Up to 20 hours for new features, regular updates, priority support
- Dedicated Development: $4,000/month - Up to 60 hours for ongoing project work, daily availability, sprint planning
Payment Terms: All project-based work requires 50% deposit before work begins, remaining 50% due upon completion. You receive complete source code upon final payment.